Dijana Jovanovic
@dijanajovanovic
I manage hotel reservations and deliver reliable guest support.
AustriaWhat I'm looking for
At Hotel Drei Kronen in Vienna, I assist guests before, during, and after their stays, processing reservations, booking inquiries, modifications, cancellations, check-ins, check-outs, and guest accounts. I also manage communication by phone and in writing, resolve complaints, and coordinate with Housekeeping and Technical Services.
I've built extensive hospitality, customer service, sales, and communication experience across hotels, tourism, retail, and Carnival Cruise Line. My background as an English teacher, including online teaching, helps me communicate effectively with people from different backgrounds in English, German, and Serbian.
Experience
Work history, roles, and key accomplishments
Receptionist/Reservations Agent
Hotel Drei Kronen
Jul 2025 - Present (1 year 1 month)
Assist and advise guests before, during, and after their stay. Process reservations, booking inquiries, modifications, cancellations, and no-shows, and handle guest communication by phone and in writing.
Education
Degrees, certifications, and relevant coursework
University of Belgrade
Bachelor of Arts, English Language and Literature
2002 -
Studied English Language and Literature at the Faculty of Philology, University of Belgrade.
Secondary School/Grammar School
High School Diploma, Social Sciences
1996 -
Completed secondary education with a focus on social sciences.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
Job categories
Interested in hiring Dijana?
You can contact Dijana and 90k+ other talented remote workers on Himalayas.
Message DijanaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
