Raed jaadari
@raedjaadari
Customer service manager focused on exceptional guest experiences.
What I'm looking for
I am a dedicated customer service professional with hands-on experience in fast-paced hospitality and transportation environments across Europe, including roles at SNCF in Paris and BMW Werk in Leipzig. I consistently welcome and assist customers, handle ticketing and reservations, and resolve complaints with empathy and efficiency.
My background includes waiter and customer service representative positions where I delivered high-quality service, managed phone reception, and provided clear information about offerings. I prioritize creating a welcoming atmosphere, tailoring solutions to customer needs, and maintaining professionalism under pressure.
I bring strong communication skills in Arabic, French, English, and German, a positive attitude, and a team-oriented work ethic. I am seeking to grow my career in a well-organized, fast-growing company where I can model excellent service and build customer loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
SNCF
Sep 2020 - Present (5 years 1 month)
Manage customer service operations at SNCF, welcoming customers, issuing tickets, and handling complaints to improve satisfaction and loyalty.
Waiter / Customer Service Rep
Restaurant Café
Nov 2019 - Aug 2020 (9 months)
Provided welcoming in-person and telephone customer service, presented menu information, and delivered high-quality table service to enhance guest experience.
Customer Service Representative
BMW Werk Leipzig
Mar 2016 - Sep 2019 (3 years 6 months)
Assisted customers by identifying needs and providing timely solutions, ensuring high service standards and attention to special requirements.
Education
Degrees, certifications, and relevant coursework
High School of Elguettar
Baccalaureate, Letter Sciences
2009 - 2010
Completed secondary education and obtained the Baccalaureate in Letter Sciences at High School of Elguettar in Gafsa, Tunisia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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