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Raed jaadari

@raedjaadari

Customer service manager focused on exceptional guest experiences.

France
Message

What I'm looking for

I seek a role in a well-organized, fast-growing company where I can grow my career, model excellent service, and build customer loyalty through high-quality, empathetic support.

I am a dedicated customer service professional with hands-on experience in fast-paced hospitality and transportation environments across Europe, including roles at SNCF in Paris and BMW Werk in Leipzig. I consistently welcome and assist customers, handle ticketing and reservations, and resolve complaints with empathy and efficiency.

My background includes waiter and customer service representative positions where I delivered high-quality service, managed phone reception, and provided clear information about offerings. I prioritize creating a welcoming atmosphere, tailoring solutions to customer needs, and maintaining professionalism under pressure.

I bring strong communication skills in Arabic, French, English, and German, a positive attitude, and a team-oriented work ethic. I am seeking to grow my career in a well-organized, fast-growing company where I can model excellent service and build customer loyalty.

Experience

Work history, roles, and key accomplishments

RC

Waiter / Customer Service Rep

Restaurant Café

Nov 2019 - Aug 2020 (9 months)

Provided welcoming in-person and telephone customer service, presented menu information, and delivered high-quality table service to enhance guest experience.

Education

Degrees, certifications, and relevant coursework

HE

High School of Elguettar

Baccalaureate, Letter Sciences

2009 - 2010

Completed secondary education and obtained the Baccalaureate in Letter Sciences at High School of Elguettar in Gafsa, Tunisia.

Tech stack

Software and tools used professionally

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Raed jaadari - Customer Service Manager - SNCF | Himalayas