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Niamh Mervyn

@niamhmervyn

Administrative Assistant at Belfast Health and Social Care Trust, producing activity and performance reports to support service planning.

United Kingdom

Message

At Belfast Health and Social Care Trust, I provide administrative support to the Bereavement Team, including diary management, meeting coordination and maintaining electronic records.

I produce and analyse activity, performance and audit reports to support managers and service planning. I also develop and maintain information resources and digital platforms to improve access to information.

Previously, at Trust Headquarters, I provided administrative and reception support, handled confidential information and coordinated meetings for senior managers. I use Microsoft 365, including Teams, Outlook, Excel, Word and PowerPoint, as well as SharePoint and electronic records management systems.

Experience

Work history, roles, and key accomplishments

Current

Band 3 Administrative Assistant

Current

Belfast Health and Social Care Trust

Dec 2022 - Present (3 years 10 months)

Provides administrative support in a busy healthcare environment, managing diaries, correspondence, records, and reports. Acts as a key point of contact for stakeholders and coordinates meetings and events.

Diary Management Meeting Coordination Report Preparation Database Maintenance Microsoft 365 Teams Outlook Excel Word PowerPoint SharePoint Data Analysis Event Coordination Minute Taking Records Management

Band 2 Administrative Assistant/Receptionist

Belfast Health and Social Care Trust

Mar 2020 - Dec 2022 (2 years 9 months)

Provided administrative and reception support, managing telephone and email enquiries, coordinating meetings, and maintaining databases. Handled confidential information and supported senior managers.

Receptionist Duties telephone etiquette Email Management Diary Management Meeting Coordination Database Management Data Protection Communication Skills Prioritization

General Staff

Movie House Cinemas

Apr 2018 - Feb 2020 (1 year 10 months)

Delivered excellent customer service in a busy environment, handling enquiries and resolving issues. Took on Team Leader responsibilities, delegating tasks and supporting colleagues.

Customer Service Team Leadership Communication Skills Organization Teamwork Problem Solving Initiative

Customer Service Assistant

Holland and Barrett

Sep 2017 - Apr 2018 (7 months)

Provided customer service, handled cash, and progressed to Key Holder with responsibilities for opening and closing the store. Developed strong communication and problem-solving skills.

Customer Service Cash Handling Communication Skills Problem Solving Keyholder Till Operation Training