Luis López

Leads strategic technology initiatives for Aeroméxico's digital channels, ensuring alignment between business objectives and technical execution. Drives Agile delivery within a SAFe environment, coordinating Agile Release Trains and managing cross-team dependencies.

Led strategic technology initiatives for ACTNET's payment ecosystem, coordinating Infrastructure, Security, Development, and Operations teams to achieve PCI DSS certification and regulatory compliance. Directed cross-functional delivery of payment processing solutions integrated with Visa, Mastercard, and American Express.

Led the implementation of Zendesk CRM, improving customer service operations and significantly reducing SLA response times. Coordinated cross-functional initiatives to drive mPOS adoption and facilitated business workshops to define functional requirements.

Designed and implemented an Agile delivery model for Robotic Process Automation (RPA) initiatives, reducing implementation times by more than 50%. Led technical pre-sales demonstrations that resulted in new automation projects and strengthened customer relationships.

Led business analysis and automation initiatives focused on fraud prevention, improving response times for suspicious transaction monitoring. Coordinated multidisciplinary teams during solution implementation and facilitated User Acceptance Testing.

Led the delivery of AXA's first Agile insurance initiative, coordinating business and technology teams from project definition through production deployment. Developed business cases and ROI analyses to support executive decision-making.

Led business analysis and process optimization initiatives supporting the implementation of the OnAir Content Management System. Conducted As-Is and To-Be process analysis to improve operational efficiency and standardize business workflows.

Led the implementation of Microsoft Dynamics CRM by gathering business requirements, configuring the platform, and coordinating successful deployment activities. Designed training programs and coordinated User Acceptance Testing to facilitate user adoption.

Led business process improvement initiatives through Brown Paper Analysis, identifying optimization opportunities that reduced operational costs and increased productivity. Facilitated governance meetings with executive stakeholders, providing visibility into project progress, risks, budgets, and scope changes.

Pursued a Master's degree in Information Systems Management.

Earned a Bachelor's degree in Information Science.