Rhonda Bailey

At CVS Health / Oak Street Health, I resolve Level 2 support tickets for Greenway PrimeSuite and Canopy workflow software, documenting findings and coordinating issue resolution. I also provide Level 1 support for an Epic implementation.

I provision access for new users and support onboarding to business applications and workflows. I train Level 1 support staff and share troubleshooting knowledge to help make frontline support more consistent.

As an EMR Training Consultant with various nationwide consulting firms, I supported healthcare organizations with application support, training, testing, workflow assistance, and go-live activities. My engagements included Allscripts chart abstraction and registration support at Summit Healthcare and Cerner PowerChart phone support for the Provincial Health Services Authority.

I also provided Epic support across ambulatory, Cadence, upgrade, clinic, and inpatient workflows for health systems including Hackensack, CaroMont, Barnes-Jewish, Mayo Clinic Health System, Virtua, WellSpan, and Montefiore. My experience includes classroom training and go-live support across Soarian, Meditech, Cerner, and Allscripts.