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Morgan Broughton

@morganbroughton1

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Epic Inpatient & Willow consultant optimizing pharmacy workflows to improve patient safety and operational efficiency.

United States

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What I'm looking for

I’m looking to continue optimizing Epic-based clinical and pharmacy workflows—owning UAT, issue resolution, and training to improve data accuracy, patient safety, and adoption while collaborating with clinicians, pharmacists, and stakeholders.

I help clinical teams succeed in Epic by combining end-user support with workflow optimization. I’ve partnered with pharmacists, physicians, and care teams to resolve medication discrepancies, improve data accuracy, and strengthen MyChart documentation.

Across consulting and pharmaceutical education testing, I’ve led UAT, incident/defect management, system validation, and structured feedback for iterative release cycles. I also bring compliance and operational experience through prior authorization workflows, specialty/inpatient pharmacy operations, 340B program support, and URAC readiness.

Experience

Work history, roles, and key accomplishments

Epic Inpatient & Willow Consultant

UCSF Medical Center

Jan 2022 - Sep 2025 (3 years 8 months)

Supported patients and families by ensuring MyChart documentation accuracy and resolving medication discrepancies within Epic workflows. Partnered with clinical teams to address prior authorizations and improved operational efficiency through workflow guidance and mentoring.

MyChart Medication Reconciliation Prior Authorizations Workflow Support Documentation Patient Advocacy Process Improvement

User Acceptance Tester

Emeritus Institute of Management

Sep 2024 - Mar 2025 (6 months)

Evaluated system functionality, usability, and workflows against real-world pharmacy use cases. Documented defects and enhancement opportunities and collaborated with developers to validate fixes during remote release cycles.

User Acceptance Testing (UAT)Usability Testing Validation Remote Collaboration

Pharmacy Workflow & Systems Specialist

CVS CarePlus Specialty

Feb 2020 - Jan 2022 (1 year 11 months)

Supported complex specialty pharmacy workflows by validating external medication histories and patient-reported data using Care Everywhere. Collaborated with payers and manufacturers to resolve patient access barriers and contributed to URAC accreditation and compliance activities.

Compliance Documentation Quality Improvement Workflow Adherence

Store Manager (Both Cities)

Walgreens

Jul 2017 - Feb 2020 (2 years 7 months)

Supervised store operations and supported merchandising to promote sales. Reviewed performance metrics, improved operational execution, and promoted team communication between store and pharmacy while earning a district/area recognition in 2018.

Store Operations Merchandising Sales Promotions Performance Metrics Leadership

Instructional Designer & Help Desk Lead

State University of New York at Delhi

Aug 2014 - Jul 2017 (2 years 11 months)

Led help desk support by managing incidents via a centralized ticketing system and troubleshooting classroom software, hardware, and technology issues. Created screencast training and user documentation to improve end-user adoption and reduce repeat issues.

Incident Management Ticketing Systems Troubleshooting Screencast Training User Documentation