rhianna bevington

Managed over 100 daily phone calls, addressing customer inquiries and concerns while adhering to company policies and scripts. Handled sensitive customer situations with empathy and professionalism, ensuring data protection and building trust. Adapted quickly to new telephony technologies, maintaining high productivity.

Organized and prepared daily meals, patiently encouraging good eating habits and adapting to various allergies to ensure a safe environment. Managed child sign-ins and outs, welcomed parents, and communicated relevant information. Supported staff with essential tasks including nappy changes, cleaning, and activity facilitation.

Developed and implemented engaging lessons and activities to promote children's physical and emotional development, maintaining group discipline through positive reinforcement. Monitored children's safety and well-being, documenting growth, naps, feedings, and medications. Created a safe, inclusive learning environment for diverse children with various learning styles.

Operated cash registers and credit card machines efficiently, supporting staff and ensuring quick table turnover. Maintained customer safety through timely check-ins and promoted excellent service, successfully increasing referrals and walk-in business. Adhered strictly to health and safety regulations within the hospitality industry to minimize incidents.

Organized and utilized industrial cleaning products, strictly adhering to safety procedures and employing efficient cleaning methods to meet deadlines. Handled equipment, chemicals, and materials with caution and precision. Assisted other staff members with the cleaning of difficult areas, ensuring a high standard of cleanliness.

Completed General Certificate of Secondary Education at Banovallum School. Focused on a broad curriculum to build foundational knowledge.

Achieved Level 3 qualification in Health and Social Care from Lincoln College. Gained in-depth knowledge and practical skills relevant to the health and social care sector.

Obtained Level 2 certification in Cybersecurity and Digital and IT skills from B2W Group. Developed foundational skills in cybersecurity and digital information technology.