Open to opportunities

Jacqueline Gullock

@jacquelinegullock

Customer Service Advisor with calm, high-pressure support skills and strong communication for exceptional customer experiences.

United Kingdom

Message

What I'm looking for

I’m seeking full-time employment while studying for my degree in Psychology. I want a role where I can deliver high-quality customer support, handle high-pressure situations calmly, and grow through responsibilities that reward persistence and a positive attitude.

I’m a Customer Service Advisor bringing a strong foundation in customer service and a clear understanding of what it takes to deliver high quality support. I focus on producing work to a high standard, staying patient, and staying proactive—especially when demands are high.

I’ve supported customers in fast-paced environments by handling inbound and outbound calls, managing complaints, and helping with sales. I’m known for calm problem solving: I resolve issues quickly while remaining composed, and I keep momentum through challenges.

Before TUI, I built people-focused experience as a Nursery Practitioner and as a Team Member. Those roles strengthened my communication, reliability, and ability to perform efficiently while maintaining a positive attitude under pressure.

Alongside my work, I’m studying for my degree in Psychology. I’m looking for full-time employment where I can combine my customer support strengths with my steady, persistence-driven approach—and keep developing through meaningful responsibilities and real outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

TUI

May 2024 - Present (2 years 1 month)

Currently works as a Customer Service Advisor at TUI, handling customer calls and enquiries with strong communication and a patient approach. Resolves issues quickly while staying calm and proactive to deliver high-quality support.

Inbound Calls Customer Service Complaint Resolution Problem Solving Sales Support High Pressure Performance Communication

Team Member

Burger King

Sep 2023 - May 2024 (8 months)

Worked as a Team Member at Burger King, delivering consistent customer service during busy shifts. Applied calm problem solving and strong communication to handle customer needs efficiently.

Customer Service Communication Complaint Handling Sales Support

Nursery Practitioner

Pebbles Day Nursery

Feb 2023 - Sep 2023 (7 months)

Supported day-to-day nursery activities as a Nursery Practitioner, working efficiently in a fast-paced environment while maintaining a high standard of care. Focused on staying calm and productive to ensure smooth service.

Nursery Support Teamwork High Pressure Performance Communication Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Bishop Vaughan Catholic School

GCSE Qualifications, General Education (GCSE)

2017 - 2021

Grade: Health and Social Care (A); English (B); Religious Studies (C); Welsh (B); Biology (D); Chemistry (E); Physics (D); Welsh Baccalaureate (Pass, P2)

Completed GCSE qualifications from 2017 to 2021, including Welsh Baccalaureate (Pass, P2) and GCSE subjects with reported grades.