Lukishia Monelle

Assisting customers daily via email, SMS, live chat, and social media, handling general and complex queries while adhering to GDPR. Dealing with complaints, collaborating with the Customer Care team, and responding to Trustpilot reviews.

Handled inbound and outbound calls to assist customers with queries and complaints, investigated cases, and decided on compensation. Booked holidays and advised customers based on their requirements while following GDPR protocols.

Cared for children on a daily basis, prioritizing safeguarding and ensuring every need of the child was met. Handled diet and special needs requirements and took children on outings and to play groups.

Cared for up to 25 children, ensuring safeguarding and policies were met, and completed necessary paperwork. Liaised with parents daily, planned and documented activities, and kept progress logs.

Supported children's development from 3 months to 5 years, ensuring needs and interests were met using Safeguarding policies and the EYFS. Maintained learning journals and built strong partnerships with parents.

Prepared and served food and beverages while providing exceptional customer service and adhering to food hygiene regulations. Opened and locked up the building each shift and supported staff in their roles.

Operated tills and kept the shop floor clean and tidy. Assisted with deliveries, set up promotional displays, and went above and beyond for customers.

Completed a Level 3 Diploma in Childcare.

Grade: English - C, Drama - C, Film Studies - D

Completed A Levels in English, Drama, and Film Studies.

Grade: English Language - A, English Literature - B, Maths - C, Science - C, Drama - C, Media Studies - C, Child Development - C, Religious Studies - D

Completed GCSEs in English Language, English Literature, Maths, Science, Drama, Media Studies, Child Development, and Religious Studies.