Raul Hernández
@rhernandez
Senior Systems Engineer leading enterprise IT operations and infrastructure modernization.
GuatemalaWhat I'm looking for
I’m a Senior Systems Engineer and IT Infrastructure leader with 20+ years managing enterprise IT operations, supporting business-critical systems, and resolving high-priority escalations across multi-site environments. I’m known for service continuity, reliability, and senior-level incident triage—turning complex infrastructure issues into stable outcomes.
I’ve owned day-to-day IT operations across 4 company locations, serving as a country-level Microsoft 365 administrator for account provisioning and collaboration access. I’ve supported Windows Server, Active Directory, Exchange Online, SharePoint, and Intune mobile device management, while also providing senior-level support for escalated infrastructure, endpoint, connectivity, and application problems.
Across projects, I lead end-to-end infrastructure upgrades, modernization initiatives, and cloud readiness efforts—supported by automation for backup, monitoring, alerting, and recovery. I’ve contributed to AWS migration, SaaS ERP/CRM platform operations, and secure, compliant practices through audits, controls, and technology risk management.
Experience
Work history, roles, and key accomplishments
Technology Consultant & Developer
ProDBX
May 2015 - Present (11 years 1 month)
Contributed to the design, deployment, and operation of a SaaS ERP/CRM platform, supporting product delivery, platform reliability, and cloud operations readiness. Implemented backup automation, monitoring/alerting, and AWS migration activities to improve availability, incident response, scalability, and resilience.
IT Coordinator
Alliance One Tabaco Guatemala, S.A.
Oct 2010 - Present (15 years 8 months)
Owned day-to-day IT operations across 4 company locations, supporting servers, databases, networking, Microsoft 365 services, and business-critical applications to maintain service continuity. Served as country-level Microsoft 365 administrator and delivered Intune/SharePoint support, including upgrading infrastructure and modernizing mobile workflows from Windows handhelds to Android-based soluti
Provided technology support for ~100 users across Central America and the Caribbean, managing networks, backups, technology inventory, and business user support. Supported business continuity initiatives and enterprise infrastructure operations to help maintain production system availability.
Education
Degrees, certifications, and relevant coursework
Universidad Mariano Gálvez de Guatemala
Master’s Degree in Information Security, Information Security
Earned a Master’s degree focused on Information Security at Universidad Mariano Gálvez de Guatemala.
Universidad Mariano Gálvez de Guatemala
Bachelor’s Degree in Information Systems Engineering and Computer Science, Information Systems Engineering and Computer Science
Earned a Bachelor’s degree in Information Systems Engineering and Computer Science at Universidad Mariano Gálvez de Guatemala.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Social media
Job categories
Skills
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