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Mauricio Vasquez

@mauriciovasquez2

Infrastructure and application support engineer at CONDUENT, supporting banking platforms processing $15M–$20M in daily transactions.

Guatemala

Message

At CONDUENT, I supported proprietary banking applications used by five U.S. financial institutions, covering customer-account management, transaction processing, check-image storage, receipts, and reporting. The platforms handled approximately $15M–$20M in daily transactions.

I provided application and infrastructure support across approximately 90 Windows and Linux servers in VMware environments. I investigated production incidents using application troubleshooting, log analysis, PostgreSQL validation, and vendor escalation.

For two banking clients, I migrated and validated PostgreSQL databases as they moved to a new application platform. I also supported major upgrades to three platforms, including testing, go-live, and post-production stabilization.

Earlier, at ATOS, I supported enterprise infrastructure across Linux, Solaris, Windows, VMware, and networking. I also led a formal transition of a global customer's Solaris infrastructure to a new provider, with documentation, knowledge transfer, and operational coordination.

Experience

Work history, roles, and key accomplishments

Application Support Engineer IV

Conduent

Nov 2024 - Sep 2026 (1 year 10 months)

Provided application and infrastructure support for proprietary banking applications across 90 Windows and Linux servers, handling production incidents, PostgreSQL validation, and vendor escalations. Led major platform upgrades and migrations for U.S. financial institutions.

Windows Server Linux VMWare PostgreSQL Incident Management Root Cause Analysis Vendor Escalation Application Support Database Migration

DevOps and Cloud Infrastructure Consultant

DPDK

Oct 2023 - Nov 2024 (1 year 1 month)

Restored and stabilized a hybrid environment including an eight-node Proxmox cluster and 25 virtual machines, then migrated most on-premises workloads to Google Cloud Platform. Recovered Jenkins, DNS, and access-control systems, and restored legacy websites.

Proxmox Google Cloud Platform Compute Engine Cloud Storage Load Balancing VPC IAM GCP Cloud DNS Jenkins Linux DigitalOcean Infrastructure Migration

Technical Supervisor

Atos

Jan 2019 - Sep 2023 (4 years 8 months)

Led technical coordination for enterprise customers, maintained direct client communication, prepared Root Cause Analysis reports, and worked with vendors on escalated incidents. Guided support engineers and coordinated issues across operating systems, networks, virtualization, and application infrastructure.

Incident Management Root Cause Analysis Vendor Management Team Leadership Technical Support Linux Windows VMWare Networking

Service Unit Leader

Atos

Oct 2013 - Dec 2019 (6 years 2 months)

Supported Linux, Solaris, Windows, VMware, and network infrastructure for global enterprise accounts with environments of up to 850 servers. Performed server administration, patching, log analysis, performance troubleshooting, and production incident resolution with 24/7 on-call coverage.

Linux Solaris Windows Server VSphere Cisco UCS Server Administration Patching Log Analysis Performance Troubleshooting Incident resolution

IP and Access Network Engineer

Huawei Telecommunications

Sep 2011 - Dec 2013 (2 years 3 months)

Supported fiber-ring deployments for a major operator's 4G expansion, installed and configured DSLAMs and access equipment, and participated in GPON testing. Installed and configured six Huawei U2000 network management platforms on Solaris across Central America.

Fiber Optics DSLAMs GPON Network Configuration Solaris Huawei U2000 DSL HFC Networks

Service Delivery Manager

Huawei Telecommunications

Jan 2013 - Sep 2013 (8 months)

Served as coordination point between a major telecommunications customer and Huawei technical teams, coordinating work across IP networking, access networks, transmission, and monitoring platforms.

Service Delivery Coordination IP Networking Access Networks Transmission Monitoring

Infrastructure Support Engineer

Grupo CESA

Aug 2008 - May 2011 (2 years 9 months)

Performed physical and logical maintenance, patching, and production support for Sun Microsystems servers running Solaris. Delivered infrastructure projects across Central America and Ecuador, including storage configuration and network infrastructure replacement.

Solaris Sun Microsystems Storage SAN Networking Cisco ASA Catalyst Switches VMWare Project Delivery

Network Engineer

Latinode

Mar 2006 - May 2008 (2 years 2 months)

Administered the company LAN and provided secondary support for firewall and connectivity incidents. Performed technical homologation and compatibility testing of analog telephone adapters for VoIP services.

LAN Administration Firewalls VoIP Technical Testing Network Troubleshooting