Open to opportunities

Jose Campos

@josecampos2

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Technically sophisticated IT professional with 15 years of experience.

Guatemala

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What I'm looking for

I am seeking a role where I can leverage my extensive IT support experience, contribute to team success, and grow professionally in a collaborative environment.

I am a technically sophisticated IT professional with over 15 years of experience in deploying and maintaining computer systems, applications, and IT resources. My expertise lies in identifying and troubleshooting technical problems to maximize system performance. I have a proven track record of providing both remote and on-site support to users, ensuring optimal utilization of IT systems.

Throughout my career, I have demonstrated outstanding interpersonal and communication skills, which I leverage to train users on new IT technologies. I am adept at managing IT operations, coordinating projects, and ensuring the efficient functioning of IT systems. My key contributions include leading significant upgrade projects and maintaining high levels of user satisfaction through effective support and training.

Experience

Work history, roles, and key accomplishments

Senior Technician, Help Desk

IJM (International Justice Mission)

Oct 2022 - Feb 2025 (2 years 4 months)

Provided IT support to ensure the efficient operation of all networked users computers working on-site or from home. Remotely installed/wiped Windows computers and enrolled them with Intune to the Azure organization. Coordinated Windows 11 upgrade project for Latin America offices.

IT Support Intune Azure AD Incident Management Zoom)Asset Management

Desktop Support Technician

PayPal (Xoom)

May 2021 - Oct 2022 (1 year 5 months)

Prepared Windows and Mac computers with company image and sent to users for replacement or new hire. Provided IT support to ensure the efficient operation of on-site systems and WFH users. Implemented and performed QA for the conversion project from traditional meeting rooms to Microsoft Teams Rooms.

ServiceNow Windows MacOS Mobile Device Management IT Support Service Now Microsoft Teams Inventory Management

Senior Service Desk Analyst

Fung Group

Mar 2018 - Sep 2020 (2 years 6 months)

Provided vital IT support and solutions to ensure the efficient functioning of IT systems. Created and administered accounts and computer objects using Active Directory. Delivered Tier 1-2 remote support to Windows and Mac network users, maintaining IP-based telecommunication systems with Cisco CUCM and UCCX.

IT Support Active Directory Remote Support System Monitoring data recovery KPIs

Systems Senior Technician

Conduent

Aug 2015 - Feb 2018 (2 years 6 months)

Delivered remote technical support and training to network users on desktops, laptops, physical and software IP phones, and network connections. Pro-actively identified networking issues, escalated specific problems to the appropriate administrator, and proposed relevant solutions. Promoted to Team Lead for displaying performance excellence in technical support.

Technical Support User Training Software Implementation Team Leadership Remote Support

Technical Support/Network Administrator

Sanofi

Mar 2007 - Aug 2015 (8 years 5 months)

Ensured the smooth running of IT operations by maintaining all computers, servers, internet, and network infrastructure. Installed and configured software, hardware, and network devices. Led the project of transition of Sales reps application and device to iPad and implemented wireless LAN on site.