Jose Campos - Senior Technician, Help Desk - IJM (International Justice Mission) | Himalayas
JC
Open to opportunities

Jose Campos

@josecampos2

Technically sophisticated IT professional with 15 years of experience.

Guatemala
Message

What I'm looking for

I am seeking a role where I can leverage my extensive IT support experience, contribute to team success, and grow professionally in a collaborative environment.

I am a technically sophisticated IT professional with over 15 years of experience in deploying and maintaining computer systems, applications, and IT resources. My expertise lies in identifying and troubleshooting technical problems to maximize system performance. I have a proven track record of providing both remote and on-site support to users, ensuring optimal utilization of IT systems.

Throughout my career, I have demonstrated outstanding interpersonal and communication skills, which I leverage to train users on new IT technologies. I am adept at managing IT operations, coordinating projects, and ensuring the efficient functioning of IT systems. My key contributions include leading significant upgrade projects and maintaining high levels of user satisfaction through effective support and training.

Experience

Work history, roles, and key accomplishments

IM

Senior Technician, Help Desk

IJM (International Justice Mission)

Oct 2022 - Feb 2025 (2 years 4 months)

Provided IT support to ensure the efficient operation of all networked users computers working on-site or from home. Remotely installed/wiped Windows computers and enrolled them with Intune to the Azure organization. Coordinated Windows 11 upgrade project for Latin America offices.

FG

Senior Service Desk Analyst

Fung Group

Mar 2018 - Sep 2020 (2 years 6 months)

Provided vital IT support and solutions to ensure the efficient functioning of IT systems. Created and administered accounts and computer objects using Active Directory. Delivered Tier 1-2 remote support to Windows and Mac network users, maintaining IP-based telecommunication systems with Cisco CUCM and UCCX.

CO

Systems Senior Technician

Conduent

Aug 2015 - Feb 2018 (2 years 6 months)

Delivered remote technical support and training to network users on desktops, laptops, physical and software IP phones, and network connections. Pro-actively identified networking issues, escalated specific problems to the appropriate administrator, and proposed relevant solutions. Promoted to Team Lead for displaying performance excellence in technical support.

Education

Degrees, certifications, and relevant coursework

CA

Colegio Mixto Juan Bautista Alberdi

Perito Contador, Computación

Completed studies as a Perito Contador en Computación. Gained foundational knowledge in accounting and computer applications.

Universidad Galileo de Guatemala logoUG

Universidad Galileo de Guatemala

Associate degree, IT Systems Administration

Obtained an Associate degree in IT Systems Administration. Focused on deploying and maintaining computer systems, applications, and IT resources.

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