Jorge León

Supports enterprise infrastructure and business-critical systems for teams across Central and South America, troubleshooting network, endpoint, identity, and SaaS issues. Resolves escalated incidents by ticket and call with global IT teams, reducing downtime and improving security and uptime.

Delivered advanced support for corporate hardware, software, and endpoint deployments, from setup through rollout, minimizing business disruption. Partnered on infrastructure-related projects while keeping systems compliant with internal standards.

Resolved complex incidents and infrastructure requests in global enterprise queues, including Microsoft 365, Active Directory, user provisioning, and network/DNS issues. Standardized runbooks and technical documentation, improved workflows, and mentored junior engineers.

Provided technical support with a focus on support management and operational excellence.

Sold and retained customer services, building the sales and client-communication skills behind technical sales conversations.

Currently pursuing a Bachelor's degree in AI, expected to complete in 2028.

Completed a Bachelor of Technology in Business, focusing on the intersection of technology and business.

Pursued a degree in Computer Engineering, completing the final years of the program.