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Rhea Dela Cruz

@rheadelacruz

Message

I support sales teams with accurate quoting, order processing, CRM management, reporting, and customer coordination.

Canada

Message

I've supported sales teams at Annelida Soil Solutions and Nemalux by managing quotations, orders, CRM records, customer communication, and reporting.

At Annelida Soil Solutions, I managed order flow from CRM to ERP, maintained pipeline and deal-stage records, produced sales reports and KPI dashboards, and resolved invoicing and payment questions. I also coordinated marketing activities, trade show logistics, and sales materials.

My background also includes leading office-services teams at Ricoh Canada, managing client projects at Anvy Digital, and coordinating projects at DATA Group of Companies. I bring hands-on experience with cross-functional coordination, process improvement, financial reporting, and keeping projects moving from start to finish.

Experience

Work history, roles, and key accomplishments

Inside Sales and Sales Support Coordinator

Annelida Soil Solutions

Mar 2025 - Feb 2026 (11 months)

Managed order flow from CRM to ERP, maintained customer records, produced weekly sales reports and KPI dashboards, and coordinated marketing activities and trade show logistics.

CRM ERP Sales Reporting KPI Dashboards Forecasting Customer Service Marketing Coordination Invoicing

Customer Service Specialist

Nemalux

Sep 2019 - Aug 2023 (3 years 11 months)

Prepared quotations and sales orders, followed up on quotes, and collaborated with engineering and manufacturing teams on complex quotations. Created a quotation procedure manual to improve consistency.

Quotations Sales Orders CRM HubSpot Microsoft Dynamics Smartsheet Microsoft Office Excel Pivot Tables Customer Service

Site Manager

Ricoh Canada Inc

Apr 2012 - Aug 2019 (7 years 4 months)

Led teams of office services professionals, managed hiring, training, and performance, and oversaw service agreements, client meetings, reporting, and process improvements.

Team Leadership Performance Management Budgeting Reporting Excel Pivot Tables Customer Service Quality Control

Project Manager

Anvy Digital

Oct 2010 - Apr 2012 (1 year 6 months)

Managed client projects, schedules, and vendor coordination from planning to completion. Prepared quotes, negotiated pricing, and supported client communication throughout projects.

Project Management Vendor coordination Quoting Negotiation Client Communication Reporting

Project Coordinator

DATA Group of Companies

Oct 2007 - Oct 2010 (3 years)

Coordinated daily projects with internal teams, clients, and sales representatives. Prepared project reporting, invoicing support, and monthly financial spreadsheets.

Project Coordination Reporting Invoicing Financial Spreadsheets Communication Skills

On-Site Supervisor

West Canadian Graphics

May 2006 - Sep 2007 (1 year 4 months)

Coordinated office services, inventory, and client requests in a fast-paced setting. Trained staff on administration, printing, scanning, mail, and courier procedures.

Office Services Inventory Management Training Customer Service Deadline Management