Rezgui Oumaima
@rezguioumaima
Organized commercial and administrative professional skilled in customer service, sales support, and operations.
What I'm looking for
I am a curious, dynamic and organized commercial and administrative professional with hands-on experience across visa services, commercial operations, sales support and finance functions. I consistently prioritize teamwork and clear communication to deliver reliable results.
At VFS Global I processed applications, managed passport collection and handover, handled customer queries and maintained documentation and tracking systems. I prepared day-to-day transaction reports and worked with couriers and automated billing tools.
In commercial roles at ADEX, CVPT and OPPO I managed incoming commercial requests, prospecting and follow-up, prepared daily and monthly sales reports, handled order processing and maintained customer accounts. I also produced designs in CANVA and supported ERP and SAP-related administrative tasks.
I hold a Business English diploma and completed marketing and entrepreneurial training in 2020. I bring strong administrative discipline, proficiency with office systems and a customer-focused approach to improve operational efficiency.
Experience
Work history, roles, and key accomplishments
Officer
VFS Global
Dec 2023 - Jan 2025 (1 year 1 month)
Processed visa applications and performed data entry, scanned and uploaded documentation, tracked and handed over passports to High Commissions/Consulates, and handled customer queries and fee collection.
Commercial Assistant
ADEX
Jun 2023 - Nov 2023 (5 months)
Processed commercial requests, performed offer follow-up and prospecting via phone and email, prepared daily and monthly reports, and supported design tasks using CANVA.
Commercial Officer
CVPT
Nov 2022 - Apr 2023 (5 months)
Managed incoming commercial requests and administrative follow-up, issued outbound calls for training offers, and supported business management tasks and client communications.
Business Assistant
OPPO
Feb 2022 - Oct 2022 (8 months)
Managed order processing including billing and delivery, responded to internal/external requests, managed customer accounts, and prepared daily, weekly, and monthly sales reports.
Financial and Administrative Assistant
Doc-house
Jul 2020 - Nov 2021 (1 year 4 months)
Prepared and monitored administrative files, tracked stock and invoices, managed planning and information processing, handled archiving, and monitored bank transfers and payments.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Applied Studies in Humanities of Kef
Diploma, Business English
Completed a Business English diploma focusing on English for professional and commercial contexts.
Availability
Location
Authorized to work in
Social media
Job categories
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