Open to opportunities

Emna Mekni

@emnamekni

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Customer Service Representative and International Sales Assistant with persuasive, multilingual support.

United Arab Emirates

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What I'm looking for

I’m looking to grow in a sales-focused role where my customer service strengths, persuasive communication, and KPI-driven mindset increase transactions and client trust within a collaborative team.

I’m an Experienced, multilingual Customer Service Representative who builds client trust with persuasive communication and unwavering support. Currently in Dubai, I manage customer service budget and resources, handle complex inquiries, resolve escalated issues, and drive continuous improvement through KPI monitoring while ensuring compliance with local regulations and company standards.

Previously as an International Sales Assistant in Istanbul, I supported inventory planning and sending order confirmations, and provided sales and distributor analysis with business review support. I also coordinated with Marketing, Merchandising, Compliance, Accounting, and Quality Control, and created and processed expense reports for the International Sales team.

Earlier, as a Financial Manager in Tunisia, I compiled financial data, created reports and financial models, and led finance department oversight, including budget management, forecasting, and identifying cost-cutting opportunities to increase profits. I started my career as a Travel Consultant, negotiating rates with airlines and partners, resolving travel technical conflicts, and validating charges through invoice comparisons.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Valtrans Transportation

Sep 2024 - Present (1 year 9 months)

Managed customer service budgets and resources, monitored KPIs, and resolved escalated customer inquiries promptly and professionally. Coordinated with other departments to align service strategies with business goals while ensuring compliance with local regulations and company standards.

Customer Service Budget Management KPIs Escalation Handling Regulatory Compliance Resource Planning

International Sales Assistant

Forward Global Logistic

Dec 2021 - Jun 2024 (2 years 6 months)

Supported international sales operations by assisting with inventory planning, sending order confirmations, and producing distributor and sales analysis for business reviews. Coordinated with Marketing, Merchandising, Compliance, Accounting, and Quality Control, and created/processed expense reports for the international sales team.

International Sales Inventory Planning Order Confirmation Sales Analysis Expense Reporting Cross functional Coordination

Financial Manager

Shell Oil Station

Aug 2019 - Aug 2021 (2 years)

Compiled financial data, created reports, and analyzed the company’s financial health to support decision-making. Managed budgeting and guidelines across departments, performed forecasting and financial modeling, and identified cost-cutting opportunities to increase profits.

Financial Reporting Financial Analysis Budget Management Forecasting Financial Modeling Team Oversight

Travel Consultant

Hey Tunisia Travel

Jul 2016 - Jul 2019 (3 years)

Served as the primary point of contact for travel-related needs, researching options and negotiating rates with airlines, car rental companies, tour guides, and hotels. Ensured safe and efficient travel operations by resolving itinerary conflicts, confirming availability, and validating charges by comparing invoices with genuine travel transactions.

Travel Consulting Itinerary Coordination Invoice Validation Conflict Resolution Excel

Education

Degrees, certifications, and relevant coursework

ESCT Business School, University of Manouba

Bachelor's degree in Economics and International Finance, Economics and International Finance

2014 - 2015

Earned a bachelor’s degree focused on economics and international finance, with specialty in international trade techniques and quantitative/analytical subjects.