Open to opportunities

Olfa Jlaiel

@olfajlaiel

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Experienced administrative professional with HR and coordination expertise.

Tunisia

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What I'm looking for

I am seeking a responsible administrative or HR role with growth potential, collaborative culture, and opportunities to lead projects and streamline operations.

I am an experienced administrative professional with eight years in administration and three years in call center operations, skilled in calendar management, HR processes, reporting, and cross-department coordination. I have supported senior leadership, managed onboarding/offboarding and SAP Jam communications, and coordinated events and product launches with careful attention to detail.

I consistently produce clear business correspondence and monthly HR reports, maintain confidential records, and streamline workflows across teams. I seek roles where I can apply my organizational strengths, communication skills, and problem-solving mindset to contribute immediately and grow into greater responsibility.

Experience

Work history, roles, and key accomplishments

Senior Administrator HRD

Al Sayer Group

Aug 2022 - Oct 2025 (3 years 2 months)

Managed CSO calendar, coordinated travel and GM task follow-ups, administered SAP Jam communications, and prepared HRD monthly reports and memos to ensure smooth employee lifecycle and internal communications.

Calendar Management Internal Communications File Management Event Coordination

Innovation and Development Coordinator

ROF Group

Feb 2021 - Jul 2022 (1 year 5 months)

Coordinated cross-departmental product and project launches, supported recipe developers with logistics and documentation, organized tastings, and produced monthly activity reports to track department progress.

Cross Functional Communication Meeting Minutes Procurement Reporting Logistics Support

Faculty Administrative Assistant

American University of the Middle East

Dec 2019 - Jul 2020 (7 months)

Coordinated between head of department and faculty, managed faculty paperwork and online system updates, handled HOD calendar and meetings, and recorded departmental minutes to support academic operations.

Academic Administration Calendar Management Meeting Minutes Documentation

Administrative Assistant

Al Thiqa Restaurants Company

May 2017 - Nov 2019 (2 years 6 months)

Established confidential filing systems, managed license issuance and renewals, wrote internal/external correspondence, supported legal and admin leadership, and supervised messenger team to streamline operations.

Document Management Internal Correspondence Team Supervision Procurement Administrative Coordination Reporting

Customer Service Operator

Casanova Call Center

Jun 2014 - Dec 2016 (2 years 6 months)

Provided customer support, drove sales of services, improved recall rates and customer loyalty, and reduced wait times to enhance overall call center performance.

Customer Service Sales Support Customer Retention Queue Management Communication