Open to opportunities

Ahmed Zerik

@ahmedzerik

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Detail-oriented administrative professional optimizing office operations and client processes.

Tunisia

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What I'm looking for

I seek a role where I can streamline administrative processes, support teams with accurate data and scheduling, grow into increased responsibility, and work in a collaborative, organized environment.

I am a detail-oriented administrative professional with experience across back office operations, recruitment support, client process management, and storekeeping. I have a proven record improving filing and digital records, supporting CRM transitions, and training colleagues while managing scheduling, correspondence, and data integrity.

Previously promoted for strong performance, I create efficient workflows, maintain accurate databases, and deliver reliable support for teams and clients. I bring proven customer-service skills, proficiency with Microsoft Office and WordPress, and fluency in Arabic, English and French to help organizations operate smoothly.

Experience

Work history, roles, and key accomplishments

Storekeeper

Boraplast

Jan 2025 - Aug 2025 (7 months)

Managed receipt, verification, storage and order preparation of goods, logged inventory in IT system, and ensured compliance with safety and stock organization procedures.

Inventory Management Order picking Data Entry

Back Office Manager

My-Residia

Jan 2022 - Dec 2024 (2 years 11 months)

Oversaw client process for apartment rentals, created the company website in WordPress, managed data entry and customer correspondence, and increased responsibilities through accuracy and efficiency.

Office Management WordPress Data Entry Client Management Customer Support Record keeping Scheduling Communication

Back Office Assistant

Sintegra Consulting

Jan 2022 - Dec 2024 (2 years 11 months)

Managed weekly recruitment fairs, handled employment certificate submissions, maintained candidate records and client communications, and improved filing systems to reduce retrieval time by 30%.

Recruitment Data Entry Database Management Email Communication Calendar Management CRM Process Improvement Training

Call Center Agent

Assist Tunisia

Jan 2020 - Dec 2022 (2 years 11 months)

Responded to customer inquiries, resolved issues, and conducted outbound follow-ups and surveys, maintaining customer satisfaction and meeting service targets.

Customer Service Phone Support CRM Data Entry Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Tunis, Tunisia

IT Diploma, Office Management and Information Technology

2018 - 2020

Completed an IT Diploma program focused on office management and IT skills, combining administrative training with computer applications and data management.