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Reza Jamati

@rezajamati

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I lead global IT infrastructure and command center operations across hybrid-cloud environments.

India

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What I'm looking for

I'm looking to lead resilient global IT infrastructure and 24x7 operations, using cloud, service management, vendor governance, and team leadership to improve reliability, cost efficiency, and customer experience.

At NCR Atleos, I've led global infrastructure and command center operations for 15 years, managing 85+ engineers and administrators across server, network, application, scheduling, and telephony teams.

I've delivered infrastructure insourcing, hybrid-cloud migrations, near-zero-downtime data center and platform migrations, and the company-wide ServiceNow Nova chatbot. I own budgets, vendor governance, major incidents, change management, DR Level 4 approvals, and operational standards including 450+ SOPs, runbooks, knowledge articles, and IT policies.

My work has helped reduce infrastructure and operational costs by 25%, improve reliability by 40%, and reduce security incidents by 60% through SecOps collaboration. I bring 19+ years in 24x7 enterprise operations, including fintech and payments environments.

Experience

Work history, roles, and key accomplishments

Infrastructure Ops Manager II

NCR Atleos

Mar 2011 - Jul 2026 (15 years 4 months)

Managed a team of 85+ system administrators, network engineers, and support staff to ensure 24/7 uptime and performance. Owned annual budgeting, forecasting, and cost optimization initiatives for infrastructure operations.

Sr. Voice Associate

Wipro BPO

Dec 2008 - Dec 2010 (2 years)

ccountabilities:
• Resolved inbound technical support queries for British Telecom UK customers, consistently ranked in the top quartile for OPI and PBBP performance metrics.
• Coached 14 advisors as Process Improvement Coach (L2), contributing to lowest repeat-call rate on the floor (FY09–10 RnR award recipient).

CRM Microsoft Office Data Analysis Stakeholder Management