Open to opportunities

nandigam srinivas

@nandigamsrinivas

Message

I lead global NOC operations, improving uptime, incident response, and service reliability.

India

Message

What I'm looking for

I’m looking to lead global IT/NOC operations where uptime, ITIL-driven service excellence, and proactive monitoring matter. I want to expand automation, strengthen incident/problem management, and partner with cross-functional teams to improve MTTR and customer outcomes.

I’m an IT operations leader focused on 24x7 Network Operations Center (NOC) delivery, driving service reliability through structured incident response, escalation management, and SLA governance. In senior NOC leadership roles, I’ve led teams (13+ and 30+), implemented ITIL best practices, and coordinated cross-functional responders to reduce MTTR through post-incident reviews and continuous improvement.

I bring hands-on infrastructure expertise across SolarWinds and LogicMonitor monitoring, Linux-based troubleshooting, and automation initiatives that minimize alert fatigue. I also manage core platforms and upgrades—Cisco IOS changes, Windows/Linux server operations, virtualization (VMware/Hyper-V), and backup environments (Druva, Veritas, AWS-based backup)—while maintaining compliance, executive reporting, and high-resolution standards in tools like ServiceNow and Jira.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager - Global IT NOC

Current

Telus Digital

Apr 2025 - Present (1 year 3 months)

Lead a 13-member 24x7 NOC team providing monitoring, incident response, and operational support. Oversee SolarWinds and LogicMonitor-based monitoring, manage SLAs/escalations, and coordinate P1/P2 incident response and post-incident reviews.

Network Operations Center (NOC)Incident Management IT Service Management (ITSM)ITIL SLA Management Escalation Management Post Incident Review Solarwinds IP SLA NPM SAM LogicMonitor Cisco IOS Upgrades Change Management Executive Reporting

Infrastructure NOC Manager

4Sight Solutions Pvt Ltd

Jan 2018 - Apr 2025 (7 years 3 months)

Directed global NOC operations for a network of 1200+ devices and 900+ servers, leading a 30+ person team. Managed monitoring and incident resolution using SolarWinds and ManageEngine, supported ITIL processes, and administered backups and server environments including Windows Server, ESXi, and Hyper-V.

NOC Operations Network Monitoring Incident Management ITIL Solarwinds ManageEngine OP Manager ManageEngine OP Manager Deployment Configuration Server Patching Hyper V Active Directory DNS DHCP Group Policy Druva Phoenix AWS Backup Druva Insync ServiceNow Cherwell VPN Clients (Pulse Secure

Network Associate

Tata Communications Ltd

Oct 2014 - Jan 2018 (3 years 3 months)

Provided on-call support for network engineering and system administration, including maintaining and troubleshooting ISP network circuits. Resolved link, latency, and accessibility issues and supported installation and commissioning of leased lines and data circuits while coordinating with customers and carriers.

Network Troubleshooting On Call Troubleshooting Network Circuits ILL Links Latency Issues Link Flapping Diagnosis Customer Impact Analysis Incident Follow Ups

Network Support Engineer

Tata Tele Services Ltd (ACME Solutions)

Mar 2014 - Oct 2014 (7 months)

Delivered 24/7 L1 troubleshooting and monitoring for heterogeneous network environments. Managed operational metrics (SLA/MTTR/churn), investigated network failures with post-mortem documentation, and supported end users including wireless bridge configuration.

Network Monitoring MPLS VPN Internet services VoIP SLA MTTR Tracking Wireless Bridge Setup Operational Compliance