MAKBUL Khan
@makbulkhan
Results-driven IT professional with 16+ years of experience in IT operations and team leadership.
IndiaWhat I'm looking for
Results-driven IT professional with 16+ years of experience in IT Operations, Application Support Management, and Team Leadership. Proven expertise in managing large-scale IT projects, optimizing processes, and driving operational efficiency. Skilled in cloud technologies (AWS, GCP, Azure), DevOps practices (Docker, Kubernetes, Ansible), and certified in MCITP, ITIL, CCNA, and Norton.
Currently serving as Sr. Manager at Nuvama Wealth Management IFSC, where I manage daily operations, including Beginning of Day (BOD) and End of Day (EOD) activities, ensuring alignment with NSE and BSE norms. I have implemented DevOps practices using Docker and Ansible for server management and automation, ensuring robust risk management procedures and controls to mitigate operational, financial, and cybersecurity risks. I also provide automation solutions through shell scripting, streamlining operational tasks such as system monitoring, deployments, and backups, ensuring increased productivity and reduced manual errors within the organization.
Prior to this, I worked as Team Lead / Technical Infrastructure Management Engineer at Tech Mahindra, where I led a team supporting 2000+ users across Reliance Jio’s 4G network. I enforced ITIL processes for incident, change, and problem management and provided technical support for various applications. I achieved 95% customer satisfaction by resolving tickets within SLA timelines and was awarded the Top Achiever Engineer for resolving the maximum number of tickets within SLA.
Experience
Work history, roles, and key accomplishments
Sr. Manager
Nuvama Wealth Management IFSC
Oct 2018 - Present (6 years 7 months)
Managed daily operations and provided support for in-house applications, ensuring compliance with NSE and BSE norms. Implemented DevOps practices and robust risk management procedures, while leading a team to migrate legacy systems to the cloud, enhancing scalability and reducing costs.
Team Lead / Technical Infrastructure Management Engineer
Tech Mahindra
May 2016 - Jul 2018 (2 years 2 months)
Led a team supporting over 2000 users across Reliance Jio’s 4G network, enforcing ITIL processes and providing technical support for various applications. Achieved high customer satisfaction by resolving tickets within SLA timelines.
Team Lead / System Support Engineer
Spider.net
Jan 2015 - May 2016 (1 year 4 months)
Managed dedicated servers and VPS hosting for international clients, optimizing server performance and security. Provided technical support and ensured data migrations and backups were performed efficiently.
Education
Degrees, certifications, and relevant coursework
Kamraj Madurai University
Master of Business Administration, Information Technology
2010 - 2012
Completed an MBA in IT, focusing on the integration of technology and business management, enhancing skills in IT operations and strategic planning.
Hemchandracharya University North Gujarat
Bachelor of Arts, English
2007 - 2010
Earned a Bachelor of Arts degree with a focus on English, developing strong communication and analytical skills.
JETKING
Advance Diploma, Computer Hardware and Networking
Completed an Advance Diploma in Computer Hardware and Networking, gaining practical skills in hardware installation and network management.
APTECH
Diploma, System Management
Obtained a Diploma in System Management, focusing on system administration and IT management principles.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring MAKBUL?
You can contact MAKBUL and 50k+ other talented remote workers on Himalayas.
Message MAKBULFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
