At THE WEALTH ROOM, I manage approximately 48–55 active short-term insurance claims across Personal, Commercial and Motor portfolios. I review and track claim documents, maintain CRM records, follow up on missing information, and coordinate actions with clients and service providers.
I developed and refined a Claims Management System approach to improve triage, workflow visibility, follow-up discipline and reporting. I also prepare trackers and management information to show outstanding actions, priorities and claim status.
Previously, I supported UK customers remotely at ZEN OUTSOURCING / KATKIN and GUMTREE UK. At AMAZON, I progressed from Customer Service Associate to Team Lead and Team Manager, managing teams of approximately 15–30 employees and contributing to process-improvement initiatives.
