Rexyn De Luis
@rexyndeluis
I support international travel customers and coach high-performing service teams.
PhilippinesWhat I'm looking for
At Teleperformance, I support international customers with hotel, car rental, activity, and flight reservations across phone, email, and chat.
I handle 40–60 booking cases daily, including refunds, date changes, cancellations, and travel inquiries, while meeting quality, productivity, and AHT targets.
As a Subject Matter Expert, I mentor 15–20 new hires per wave through nesting, case support, performance coaching, and issue resolution. My coaching contributed to a 95% successful endorsement rate and strong production readiness.
Before customer service, I created 3–4 TikTok videos daily and managed planning, scripting, editing, scheduling, publishing, brand collaborations, and audience engagement.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Teleperformance
Jan 2026 - Aug 2026 (7 months)
Mentored 15-20 new hires per wave during the full nesting period, providing case support and performance coaching. Achieved a 95% successful endorsement rate while improving overall team readiness for production.
Customer Service Expert
Teleperformance
Jul 2025 - Apr 2026 (9 months)
Supported international customers with hotel, car rental, activity, and flight reservations, handling 40-60 booking cases daily through phone, email, and chat. Recognized as a consistent top performer by meeting productivity targets and achieving key performance indicators.
Maintained consistent content output of 3-4 videos daily, handling end-to-end content creation including planning, scripting, editing, scheduling, and publishing. Secured brand collaborations by creating high-quality promotional video content, driving strong audience engagement and generating customer orders.
Education
Degrees, certifications, and relevant coursework
Gateway International School
Senior High School, Accountancy, Business, and Management
Grade: High Honors
Graduated with High Honors from the Senior High School program in Accountancy, Business, and Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Skills
Interested in hiring Rexyn?
You can contact Rexyn and 90k+ other talented remote workers on Himalayas.
Message RexynGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
