Open to opportunities

Khrista Camille Bernardo

@khristacamillebernar

Customer-focused Content Moderator and Product Support Specialist skilled in resolving technical issues and safeguarding communities.

Philippines

Message

What I'm looking for

I’m looking for a fast-paced role where I can combine content moderation and product/customer support—solving technical and account issues step by step, protecting community guidelines, and delivering consistently high customer satisfaction.

I’m a detail-oriented, adaptable professional with strong experience in sales, customer service, technical support, product support, reservations, travel assistance, and content moderation. I’m known for solving concerns clearly and guiding customers step by step to ensure satisfaction in fast-paced environments.

Most recently, I worked as a Remote Content Moderator & Product Support Specialist, removing posts violating community guidelines (uncivil behavior, discrimination, non-local content, graphic material) to maintain platform safety and content integrity. I also responded to customer emails about account deletion and verification, resolving data mapping issues. When users faced technical problems, I guided them through step-by-step troubleshooting with clear communication.

Earlier, I served as a Remote Customer Service Representative at Concentrix, including as a Dedicated Travel Advisor for JP Morgan / Chase. I managed end-to-end travel arrangements—flights, car rentals, hotel accommodations, and activities—while aligning with customer preferences and budgets. I handled itinerary changes by rebooking alternate options during disruptions and confirming updates across all travel segments, minimizing customer inconvenience.

Before that, I supported customers through high-volume inbound calls for Apple, DISH Satellite, SiriusXM, AT&T, and Virgin Media UK. I resolved technical and billing issues, de-escalated complaints to reach first-call resolution, processed secure payments with PCI compliance standards, and identified upsell opportunities (equipment upgrades, movie packages, and premium channels). I bring the same customer-first mindset to every interaction: accurate handling, calm communication, and measurable follow-through.

Experience

Work history, roles, and key accomplishments

Content Moderator & Product Support

Peak Support PH

Aug 2024 - Apr 2026 (1 year 8 months)

Moderated user-generated content by removing posts violating community guidelines, supporting platform safety and content integrity. Provided email-based customer support, including account deletion and verification requests, and guided users through technical troubleshooting and data mapping issues.

Content Moderation Community Guidelines Enforcement Customer Support Verification Technical Troubleshooting Data Mapping User Communication

Remote Customer Service Representative

Concentrix

Aug 2022 - Oct 2023 (1 year 2 months)

Served as a Travel Advisor, managing end-to-end travel arrangements based on customer preferences and budgets. Handled itinerary changes and rebooking during disruptions while answering pre- and post-trip questions and processing secure payments.

Travel Assistance Itinerary Management Car Rental Arrangements Payment Processing Customer Support

Customer Service Representative

Inspiro Relia Inc.

Feb 2020 - Sep 2020 (7 months)

Managed high-volume inbound calls for DISH Satellite customers, troubleshooting service disruptions and resolving billing inquiries. Processed payments with adherence to PCI compliance standards and de-escalated complaints to support first-call resolution and customer retention through upselling.

Customer Service Inbound Call Support Service Disruption Troubleshooting Billing Complaint De Escalation First Call Resolution Payment Processing PCI Compliance Upselling

Collection Specialist

Results Alaskaland Inc.

Oct 2018 - Feb 2019 (4 months)

Worked as a Collection Specialist for SiriusXM Radio Satellite, contacting customers for overdue payments while maintaining professional relationships. Explained billing and subscription charges, negotiated payment arrangements, and resolved disputes to prevent service interruption.

Collections Overdue Payment Outreach Subscription Charge Clarification Payment Arrangement Dispute Resolution

Customer Service Specialist

IBEX Global

Jul 2018 - Oct 2018 (3 months)

Provided inbound customer service for AT&T by troubleshooting service issues, resolving billing disputes, and processing payments. Supported new subscriptions and service upgrades by guiding plan selections, explaining contract terms, and upselling additional services.

Inbound Customer Support Troubleshooting Billing Disputes Payment Processing Subscription Sales Service Upgrades Plan Selection Upselling

Customer Service Representative

Sitel

Dec 2016 - Jul 2017 (7 months)

Served as a Customer Service Representative for Virgin Media UK by promoting and selling movie packages, premium channels, and sports subscriptions based on customer viewing preferences. Assisted with bundle upgrades and mobile phone/SIM services, including device setup, plan changes, and connectivity troubleshooting.

Sales Customer Service Movie Package Promotion Telecom Plan Optimization Faster Internet Plan Add Ons Mobile Phone And SIM Support Mobile Device Setup

Customer Service Representative

Concentrix

Aug 2021 - Present (4 years 11 months)

Handled high-volume inbound calls for Apple customer support, resolving technical concerns and tracking shipments. Processed reservations, payments, and discount applications and supported customers by troubleshooting device issues and coordinating shipment logistics and account credits/adjustments.

Inbound Customer Support Technical Support Troubleshooting Shipment Tracking Billing Analysis Reservations Payment Processing Account Adjustments