Joshua Nicholo Villanueva
@vjoshuanicholo
Freelancer | Cold Caller, Appointment Setter, GVA: Email Management, Scheduling Appointment, Customer Service Support.
PhilippinesWhat I'm looking for
I've supported Amazon operations by resolving customer inquiries across chat, calls, and email, evaluating exception requests, and balancing customer satisfaction with company policy.
As an Executive Assistant, I managed property damage claims, coordinated repairs and refunds, handled customer-driver disputes, and supported drivers with issue and pay-dispute reporting.
I've also led a team for two years through weekly performance coaching, goal reviews, Outlook scheduling, and leadership meeting coordination. I'm ready to bring my organization, communication, and problem-solving skills into a project management role.
Experience
Work history, roles, and key accomplishments
Managed a team for 2 years, monitoring performance and providing weekly coaching sessions. Oversaw scheduling and calendar management using Outlook, coordinating leadership cluster meetings.
Handled customer inquiries via chat, call, and email, ensuring timely and effective resolutions. Evaluated requests to determine if exceptions were warranted, balancing customer satisfaction with company policy.
Managed property damage claims by gathering customer information, coordinating repairs, and processing refunds. Handled disputes between customers and drivers, including delivery incidents.
Collections Specialist
iQor Philippines
Jan 2016 - Jan 2021 (5 years)
Collected payments from customers through calls, ensuring timely resolution of accounts. Offered and explained various payment methods to accommodate customer needs.
Education
Degrees, certifications, and relevant coursework
Dasmarinas North National Highschool
High School Diploma, General Studies
2009 - 2013
Completed secondary education at Dasmarinas North National Highschool from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Website
ririvillanueva.my.canva.siteSocial media
Job categories
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