Revencent Perez

I’m a remote professional with experience in customer service, cold calling, chat moderation, administrative support, and virtual assistance. I’m known for handling customer inquiries professionally while working independently and keeping performance on track in fast-paced remote environments.

In my outbound cold-calling work, I conduct calls to prospective customers and leads, handle objections, build rapport, and update customer records and call outcomes accurately. In inbox and chat-based support, I moderate live chats and customer interactions, maintain professionalism and compliance with policies, and support high-volume conversations efficiently.

I also support operations through scheduling and coordination—managing PEREZ schedules, shift coverage, and inbox workflows—while conducting quality monitoring and performance feedback. I’ve prepared reports, documented incidents, escalated operational concerns when needed, and handled administrative tasks like quotations, service documentation, approvals, and confidential record keeping.