As a Chat Moderator, I monitored live conversations for inappropriate content and responded to user inquiries. I also maintained chat data in structured information systems.
I resolved system issues to support smooth moderation operations and prepared reports on moderation activities and outcomes. I collaborated with team members to improve moderation policies.
My background includes administrative support, customer service, and a Bachelor of Secondary Education majoring in Technology and Livelihood Education. I use Google Workspace, Microsoft Office, Canva, and Zoom, and hold certifications in data analytics and creative web design.
