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Reudsun Fils Mompremier

@reudsunfilsmompremie

Customer service and sales professional who supported WEC Energy Group utility accounts and drove needs-based upselling.

Haiti

Message

At WEC Energy Group - NSG/PGL Support, I handled utility customer calls about accounts, billing, payments, and service concerns. I explained payment arrangements and assistance options, resolved routine issues, and documented follow-up in customer account systems.

At Hales Groves and ADAPT Security, I identified customer needs, explained product and service options, and supported purchasing decisions through upselling and cross-selling. I also recorded customer interactions and follow-up in CRM workflows.

Experience

Work history, roles, and key accomplishments

Sales & Upselling Specialist

ADAPT Security

Jan 2023 - Dec 2025 (2 years 11 months)

Conducted customer outreach and needs assessments to understand home/security priorities and explain monitoring and service options. Presented features, benefits, pricing, upgrades, and service plans; addressed objections and recommended solutions aligned with customer needs.

Customer Outreach Needs Assessment Consultative Sales Upselling Objection Handling CRM workflows Retention

Sales & Upselling Specialist

Hales Groves

Jan 2021 - Dec 2023 (2 years 11 months)

Identified customer needs and recommended relevant products, options, and add-ons through consultative sales conversations. Used personalized upselling and cross-selling to strengthen customer value while clearly explaining product benefits and purchase options.

Consultative Sales Upselling Cross Selling Objection Handling Customer Needs Assessment CRM documentation

Customer Service Representative

WEC Energy Group

Jan 2019 - Dec 2023 (4 years 11 months)

Handled inbound gas and utility customer calls covering account inquiries, billing, payments, reconnection/turn-on requests, and service concerns. Verified customer identity and account information, resolved routine issues, de-escalated concerns, and documented calls accurately in CRM systems.