Open to opportunities

love Ceneus

@loveceneus

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Dedicated customer service representative with strong communication skills.

Haiti

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dedicated customer service representative with a passion for enhancing client satisfaction and loyalty. With experience in outbound customer service, I have honed my skills in active listening, empathy, and effective communication. My role at Dynamic BDC involved conducting outbound calls to potential and existing customers, where I identified their needs and offered tailored solutions. I consistently met and exceeded performance targets while maintaining high-quality standards in data entry and customer interactions.

Previously, at Omni Interactions, I successfully reduced customer attrition by 80% by designing and executing new service offerings. My ability to analyze client concerns and provide timely solutions has been instrumental in delivering a best-in-class client service experience. I thrive in fast-paced environments and enjoy building positive relationships with clients, ensuring their needs are met efficiently and effectively.

Experience

Work history, roles, and key accomplishments

Outbound Customer Service Representative

Dynamic BDC

Jan 2023 - Oct 2024 (1 year 9 months)

Conducted outbound calls to potential and existing customers, identifying client needs and offering solutions to enhance customer satisfaction and loyalty. Set and confirmed appointments for sales consultations, driving new business opportunities for the organization while handling a high volume of calls and maintaining quality standards.

Product Knowledge Time Management Negotiation Business Acumen CRM Data Entry Communication

Customer Service Representative

Omni Interactions

Jan 2022 - Dec 2022 (11 months)

Responded to client requests and anticipated needs by answering general inquiries, addressing problems, and ensuring a successful program experience. Analyzed client concerns through effective listening and provided timely solutions, reducing customer attrition by 80% by designing and executing new service offerings. Provided best-in-class client service over the phone and other communication chan

Client Services Problem Solving Communication

Phone Interviewer

JWL Marketing

Mar 2021 - Dec 2021 (9 months)

Conducted outbound phone interviews following a structured questionnaire to gather high-quality data from diverse participants. Engaged with respondents through active listening and clear communication, ensuring a smooth interview experience and high response rates. Maintained meticulous records of interview responses, adhering to data accuracy and confidentiality standards, and consistently recog

Data Collection Communication Confidentiality Interviewing Data Integrity

Education

Degrees, certifications, and relevant coursework

Inst. James Monroe

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.