Moureen Mwakibinga

I’m a Customer Service Representative with over 4.5 years of experience handling high-pressure situations. I’m service-oriented and known for troubleshooting, providing technical support when required, and delivering clear, helpful guidance to customers in technology and financial services.

In my current role at Alliance In Motion Global, Incorporated, I answer incoming calls, emails, and live chat messages, update account information, and manage customer requests for products and services. I also use HubSpot reporting to analyze KPI metrics—helping drive a 10% increase in customer satisfaction scores—and I reduce ticket resolution time by 20% using Service HubSpot software workflows.

I also support customers through social media by monitoring channels, responding to comments and messages, and engaging in conversations to build community. I manage company platforms including Facebook, WhatsApp, Instagram, and X, and I maintain strong administrative follow-through such as filing, binding, typing, scanning, and travel arrangements for senior staff.