Jonas Herman
@jonasherman
I resolve customer enquiries across email, WhatsApp, and live chat.
TanzaniaWhat I'm looking for
I'm a freelance Customer Service Representative providing responsive support through email, WhatsApp, and live chat. I handle customer enquiries, resolve issues professionally, process orders, and share accurate product information.
I focus on maintaining positive customer relationships through timely communication and high-quality support. Fluent in Swahili and English, I bring strong problem-solving, communication, organisation, data entry, and internet research skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Self Employed
Jan 2024 - Present (2 years 7 months)
Provided customer support via email, WhatsApp, and live chat, resolving issues and processing orders. Maintained positive customer relationships and ensured satisfaction through timely communication.
Education
Degrees, certifications, and relevant coursework
Institute of Rural Development Planning
Bachelor of Science, Urban Development and Environment Management
Pursued a Bachelor of Science in Urban Development and Environment Management.
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Job categories
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