Jude E

Leads sales strategy and execution for an Australian home-services marketplace, driving new customer acquisition and revenue growth. Oversees sales performance, coaching, pipeline management and continuous optimisation of the sales process.

Main point of contact for all outbound campaigns across approximately 800 FTEs; reported directly to the COO. Primary POC for client Vendor Managers with full P&L responsibility across managed lines of business.

Co-founded and managed a digital company, overseeing operations and strategic direction.

Led Philippine sales operations and served as main POC for sales delivery, telemarketing and marketing. Oversaw recruitment, onboarding, training, process improvement and innovative sales strategies for 120 FTEs.

Managed 120 telesales agents across lead generation, appointment setting and end-to-end B2C outbound sales for an internet/telco provider. Owned performance targets, recruitment, training, coaching, dialing plans, lead management, QA calibration and client engagement.

Managed day-to-day site/account operations for 200+ FTEs on B2C outbound campaigns converting cancelled/cold customers into recurring subscribers. Set KPI targets, led performance reviews and remediation/coaching; partnered with Vendor Managers through daily and weekly business reviews.

Managed 120+ telesales agents in a 24/7 outbound site across telco, financial, utility, online training/university and insurance verticals. Main POC for client escalations and queries; drove coaching, QA calibration and KPI delivery across people, process, product and client support.

Managed two outbound B2B/B2C teams selling NBN broadband products to Australian consumers and businesses. Owned P&L accountability to the GM and liaised directly with the Sydney-based client.

Led teams executing strategic sales plans and managed programmes end-to-end, including cross-functional meetings, calibration and sales management. Handled client interfacing, business development, sourcing and project management.

Managed 80+ telesales FTEs with responsibility for operations, P&L, SOW, client interface, KPI/service-level attainment and support ratios. Managed daily/weekly/monthly reporting plus invoice generation, management and reconciliation.

Client POC to the site; conducted training and performance calibration and ensured quality/process updates were cascaded. Supported audits of potential centres, vendor contracts, SLAs, P&L, new-process implementation, training and client liaison across a global outsourcing network.

Managed two Australian-account teams and served as shift officer; promoted to Client Services Manager after one month. Handled vendor/client management, SLA/SOW compliance, contracts, RFI/CSF, pre-implementation, transition, go-live, QA calibration, invoicing and P&L.

Managed a website-design sales programme; led 10 agents, 5 web designers and 2 web analysts. Trained agents in sales techniques/pitching, managed client support and retention, and coordinated IT/Ops/client implementation.

Progressed through outbound sales and team leadership roles across Australian, British and North American campaigns. Accounts included Simplus Australian Telco, Orange UK Telco, Trident Mortgage, Fat Burner upsells, Australian Go Talk, Amex/Discovery Card, Insurance and Dish TV.

Bachelor of Science in Biology degree from Cebu Doctors University, completed in 2002.

Six Sigma Yellow Belt certification from Smartify Makati.