René Martínez

I've supported US-based customers and corporate accounts across medical insurance, real estate appraisal, prepaid financial services, hospitality, and global logistics for more than 12 years.

At Cognizant, I provide empathetic bilingual support for policyholders and medical insurance providers, resolving coverage, claims, and benefits inquiries while following HIPAA and data privacy standards. Previously at TELUS International, I processed appraisal reports, verified data, and coordinated communication among appraisers, lenders, and clients.

I bring socio-cultural anthropology, legal strategy analysis, and workshop facilitation to complex problem solving. My English and Spanish communication skills, de-escalation approach, and experience with high-volume contact centers help me deliver accurate, respectful support.