At Cognizant Technology Solutions Corp., I supported the One Call Care Management account, coordinating transportation and interpretation services for claimants and resolving issues involving clients, vendors, and insurance partners.
As Providers relations supervisor, I managed 20 agents' performance, productivity, and service quality. I also handled escalations, supported process improvements, and coached associates and new hires.
At Lisinski Law Firm, I managed a five-member document specialist team, improved SOPs and operational workflows, and used productivity and quality metrics to guide coaching and feedback.
