Cruz Herrera
@cruzherrera
Bilingual Intake Specialist delivering accurate client information and high-quality remote support.
El SalvadorWhat I'm looking for
I’m a bilingual customer service and intake professional with over 10 years of experience handling client communications, problem resolution, and information gathering in fast-paced environments. I conduct initial client intake by gathering and verifying essential information, then document client details, service needs, and case information accurately in internal systems.
I’ve supported clients remotely with U.S. and international customers, maintaining high-quality service under pressure by managing sensitive situations professionally and handling high call volumes with accuracy. Across roles—from coordinating service requests for translation and transportation needs to resolving reservations and billing inquiries, and training new employees—I bring strong interpersonal communication, multitasking, and a service-first mindset. I’m seeking a remote Intake Specialist opportunity to assist clients, gather case information, and support legal teams efficiently.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
Cognizant
Jan 2023 - Present (3 years 4 months)
Conducted initial client intake for translation and transportation requests, gathering and verifying essential information for workers' compensation cases. Documented case details in internal systems and coordinated service requests while communicating professionally with clients and other stakeholders.
Customer Service & Conflict Rep
Teleperformance El Salvador
Jan 2021 - Jan 2023 (2 years)
Provided customer service for Hilton Hotels and Resorts, handling reservations, billing inquiries, and service issues in a fast-paced remote environment. Collected and verified customer information to support accurate bookings and account documentation while resolving conflicts professionally.
Onsite Customer Service Rep
Getcom International
Jan 2017 - Jan 2020 (3 years)
Supported airline passengers across Latin America with reservations, itinerary changes, and travel inquiries. Managed high-pressure interactions while maintaining professional communication and customer satisfaction.
Employee Trainer
McDonald's El Salvador
Jan 2009 - Jan 2017 (8 years)
Trained new employees on customer service standards and operational procedures and supervised staff performance to ensure quality service delivery. Helped teams maintain consistent service in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Instituto Nacional de San Miguel
Commercial Vocational Technician, Accounting
2006 - 2009
Commercial vocational technician training with an accounting focus, completed from 01/2006 to 12/2009.
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
Interested in hiring Cruz?
You can contact Cruz and 90k+ other talented remote workers on Himalayas.
Message CruzFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
