Open to opportunities

Reniel Jay Salas

@renieljaysalas

Customer support and warehouse operations professional with experience in live chat support, parcel sorting, and machine operation.

Philippines

Message

What I'm looking for

I’m looking to build a successful career in a reputable organization by contributing my skills, enthusiasm, and commitment to excellence—while continuously learning and growing personally and professionally.

I’m a customer support and operations professional with hands-on experience assisting customers through live chat and online platforms, documenting concerns, and escalating complex cases to the right departments. I bring a professional, helpful tone and a focus on clear communication.

In warehouse and production settings, I’ve sorted and scanned parcels for delivery, ensured proper handling and routing, and maintained organization while following safety procedures. I also operated machinery according to company guidelines and supported quality control to maintain production standards.

Experience

Work history, roles, and key accomplishments

Chat Support Rep

C&F Corp.

Jan 2022 - Jan 2023 (1 year)

Assisted customers via live chat and online platforms with product inquiries and concerns. Documented issues and escalated complex cases to the appropriate departments while maintaining a professional tone.

Live Chat Support Customer Service Escalation Management Professional communication

Machine Operator

Duratex

Jan 2018 - Jan 2021 (3 years)

Operated machinery while following company guidelines and production standards. Ensured quality control to support consistent output.

Quality Control Process Adherence Safety Procedures Equipment Operation

Parcel Sorter

J&T Express

Jan 2025 - Present (1 year 5 months)

Sorted and scanned parcels for delivery, ensuring proper handling and routing. Maintained warehouse organization and followed safety procedures.

Warehouse Organization Logistics Operations Safety Compliance

Education

Degrees, certifications, and relevant coursework

Valenzuela National High School

Senior High School, Information and Communications Technology (ICT) Strand

2024 - 2025

Completed Senior High School studies in the Information and Communications Technology (ICT) strand at Valenzuela National High School from 2024 to 2025.