Open to opportunities

Ren Hermano

@renhermano

Message

Dedicated Virtual Medical Assistant with extensive healthcare experience.

United States

Message

What I'm looking for

I seek a role that allows me to leverage my healthcare experience while fostering patient satisfaction and operational efficiency.

I am a dedicated Virtual Medical Assistant with a strong background in healthcare and patient management. Currently, I manage inbound and outbound calls and process prior authorization requests at Care Stratus. My role involves analyzing patient medical records, identifying clinical deficiencies, and coordinating with both members and providers to ensure seamless communication and care delivery.

Previously, I served as a Prior Authorization Coordinator at Shearwater Health, where I honed my skills in assessing patient needs and connecting them with appropriate healthcare solutions. My experience as a Pharmacy Benefit Technician further solidified my ability to handle complex patient inquiries and provide timely resolutions. With a Bachelor of Science in Nursing, I bring a comprehensive understanding of patient care and administrative processes to my work.

Experience

Work history, roles, and key accomplishments

Current

Virtual Medical Assistant

Current

Care Stratus

Jan 2022 - Present (3 years 4 months)

As a Virtual Medical Assistant, I manage inbound and outbound calls, process prior authorization requests, and analyze patient medical records. I coordinate with members and providers, quote benefits, and handle administrative tasks.

Outbound Calling Authorization Administration Coordination Communication Customer Service

Prior Auth Coordinator

Shearwater Health

May 2019 - Jan 2022 (2 years 8 months)

Managed outbound calls to gather updated health conditions of patients, referred them to appropriate institutions, and assessed their needs to ensure satisfaction.

Outbound Calling Customer Satisfaction Communication Problem Solving Administrative Support Coordination Customer Service

Pharmacy Benefit Technician

Teletech

Jan 2017 - Jan 2018 (1 year)

Managed incoming calls from provider and member services to process prior authorization requests for prescriptions, ensuring timely solutions and proper department connections.

Authorization Customer Service Problem Solving Communication Coordination Administrative Support Services

Customer Service Representative

Iqor Philippines

Jan 2015 - Jan 2016 (1 year)

Handled incoming calls and customer inquiries regarding mobile services, billing concerns, and promotions, ensuring customer satisfaction through effective communication and problem resolution.

Customer Service Billing Services Communication Problem Solving Customer Satisfaction Administrative Support Coordination

Private Duty Nurse

Filmabuhay Agency

Mar 2013 - Jan 2015 (1 year 10 months)

Delivered healthcare services to patients, monitored their conditions, recorded vital signs, and coordinated with healthcare team members for effective patient care.

Patient Care Vital Signs Healthcare Communication Problem Solving Team Collaboration

Staff Nurse/Male Ward/ER

Saint Paul Hospital

Jan 2011 - Mar 2013 (2 years 2 months)

Assessed and monitored patients' conditions, prepared them for exams and treatments, and administered medications while maintaining accurate records of their health.

Assessments Monitoring Communication Team Collaboration Problem Solving