aldwin keirt malvar

I've supported U.S.-based healthcare providers by keeping patient access moving through scheduling, pre-registration, insurance verification, prior authorizations, and accurate EMR documentation.

At Microsourcing, I coordinated end-to-end scheduling workflows for a high-volume ophthalmology account and verified eligibility and benefits for 50+ patients daily. I maintained compliant records in ModMed and EyeMD while resolving scheduling conflicts with providers, clinics, and patients.

Previously at Concentrix, I processed medication and procedure prior authorizations across multiple payer lines, helping prevent treatment delays. I handled 50+ daily calls and documented cases in MedEvolve, Salesforce, and Zendesk to support timely follow-up.

I also bring customer service experience from Alorica, where I resolved billing, service, and technical inquiries while exceeding quality and customer satisfaction targets. I focus on accurate, patient-centered administrative support that helps clinical teams stay focused on care.