Renee Patrice
@reneepatrice
Detail-oriented pensions administrator delivering compliant case management and accurate retirement benefits for clients.
United KingdomWhat I'm looking for
I’m a detail-orientated Pensions Administrator with experience managing pension cases, processing retirement benefits, and carrying out compliance and quality checks within a remote working environment. I take pride in handling confidential client information with GDPR awareness and maintaining high levels of data accuracy.
At Capita PLC Group as a Case Handler – Pensions Administrator (Remote) from November 2023 to November 2025, I processed pensions administration tasks including retirement planning, benefit calculations, and pension contributions. I managed pension cases to ensure accurate documentation, timely processing, and compliance with internal procedures and data protection regulations.
I work confidently both independently and collaboratively, liaising with colleagues to resolve case queries and support efficient workflow. I also conducted compliance and quality checks to ensure regulatory and company standards were met, while maintaining productivity and accuracy in a remote environment.
Before pensions, I built strong customer service capability as a Vodafone Customer Service Assistant (Remote), providing sensitive support to bereaved customers regarding account closures and escalating complex complaints when necessary. Earlier roles in warehousing, packing, and hospitality strengthened my reliability, attention to detail, and professionalism with people and processes.
Experience
Work history, roles, and key accomplishments
Processed pension administration activities including retirement planning, benefit calculations, and pension contributions, ensuring accurate documentation and timely case handling. Conducted compliance and quality checks while maintaining GDPR-aware handling of confidential client information and resolving case queries with colleagues in a remote environment.
Provided sensitive customer support for bereaved customers, handling account closures with empathy and professionalism. Resolved customer issues, maintained accurate records, and escalated complex complaints to supervisors as needed.
Processed parcels for dispatch using conveyor systems while following warehouse health and safety procedures. Identified and reported damaged items to support operational accuracy and service quality.
Waitress
Akamba
Jan 2017 - Jan 2018 (1 year)
Delivered customer service in a busy hospitality environment by taking orders and supporting dietary requirements and allergies. Maintained a welcoming atmosphere and ensured accurate, professional front-of-house service.
Education
Degrees, certifications, and relevant coursework
Dudley College
Level 3 IT, Information Technology
2019 - 2021
Completed a Level 3 IT program at Dudley College (2019–2021).
Dudley College
Level 2 Health & Social Care, Health & Social Care
2019 - 2021
Completed Level 2 Health & Social Care at Dudley College (2019–2021).
Dudley College
GCSE Mathematics, Mathematics
2019 - 2021
Achieved GCSE Mathematics while studying at Dudley College (2019–2021).
Dudley College
GCSE English, English
2019 - 2021
Achieved GCSE English while studying at Dudley College (2019–2021).
Halesowen College
Level 2 Animal Care, Animal Care
2018 - 2019
Completed Level 2 Animal Care at Halesowen College (2018–2019).
Oldbury Academy
GCSE, General Education
2013 - 2018
Grade: 5 Pass grades
Achieved GCSEs including IT and Physics at Oldbury Academy (2013–2018).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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