sulaimaan User
@sulaimaanuser
I support pension scheme members with clear guidance, accurate records, and confidential customer service.
United KingdomWhat I'm looking for
At Capita, I support members of the Royal Mail Statutory Pension Scheme, handling pension enquiries and explaining information clearly for each member's circumstances.
I've built working knowledge of Defined Benefit and Defined Contribution pension schemes while accurately recording actions, using internal systems, and handling sensitive information in line with procedures and data-handling standards.
My earlier customer service, production, warehouse, and manufacturing roles strengthened my ability to manage competing priorities, follow detailed processes, maintain quality, and work effectively as part of a team.
Experience
Work history, roles, and key accomplishments
Provide customer service support to members of the Royal Mail Statutory Pension Scheme (RMSPS), handling pension-related enquiries and explaining pension information clearly. Maintain working knowledge of DB and DC pension schemes and manage confidential member data in line with procedures.
Production & Customer Service Assistant
Krispy Kreme
Jan 2024 - Sep 2024 (8 months)
Worked in a fast-paced environment, operating tills and serving customers face-to-face. Followed production, hygiene, and quality processes while balancing multiple tasks during busy periods.
Production Operative
Fox's Biscuits
Mar 2022 - Apr 2023 (1 year 1 month)
Monitored production activity and ensured work was completed in line with established procedures and standards. Supported performance monitoring and departmental organisation in a busy manufacturing environment.
Processed, organised and handled customer orders and returns accurately and efficiently. Used stock-management processes and tools while maintaining a strong focus on organisation and accuracy.
Education
Degrees, certifications, and relevant coursework
Upper Batley High School
GCSE, General Studies
Completed GCSEs in English, IT, Art, and Design & Technology.
Dewsbury College
Level 1, Light Vehicle Maintenance
Completed Level 1 in Light Vehicle Maintenance.
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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