Musa Ceesay
@musaceesay
Detail-focused pension case handler improving accurate, confidential financial case management for clients.
United KingdomWhat I'm looking for
I’m a highly motivated, detail-oriented professional with a strong academic background in Economics, Business, and IT. I bring practical experience in financial administration, project coordination, and customer service, with a consistent focus on accuracy and confidentiality.
In my current role as a Pension Case Handler at Capita Group, I manage pension cases involving sensitive financial data, ensuring accuracy and compliance. I process, review, and update pension documentation in line with regulatory standards, maintain detailed records across internal systems, and liaise with clients and stakeholders to resolve queries professionally.
Earlier experience includes supporting Student Finance England through inbound customer service at Teleperformance and coordinating multiple projects as a Project Coordinator at Sterling Quality Services Ltd. I track progress using Excel, review technical reports for accuracy before submission, and bring excellent organisational, communication, and problem-solving skills to both independent and team-based work.
Experience
Work history, roles, and key accomplishments
Managed pension cases involving sensitive financial data, ensuring accuracy and compliance. Processed and updated pension documentation, liaised with clients and stakeholders to resolve queries, and maintained detailed records in line with data protection requirements.
Handled inbound enquiries for Student Finance England, guiding customers on applications, eligibility, and financial processes. Resolved complex queries with clear, empathetic communication while maintaining confidentiality in a high-volume environment.
Project Coordinator
Sterling Quality Services Ltd
Sep 2023 - Jun 2025 (1 year 9 months)
Coordinated multiple projects to ensure deadlines and budgets were met. Acted as a liaison between engineers and clients, reviewed technical reports for accuracy, and tracked progress using Excel while maintaining organised project records.
Education
Degrees, certifications, and relevant coursework
Bolton Sixth Form College
A-Level, Business
2021 - 2023
Grade: C
Completed A-Levels, including Business, earning a grade C.
Bolton Sixth Form College
A-Level, Economics
2021 - 2023
Grade: C
Completed A-Levels, including Economics, earning a grade C.
Bolton Sixth Form College
BTEC Diploma, Information and Communication Technology (ICT)
2021 - 2023
Grade: Merit
Completed a BTEC Diploma in ICT, achieving a Merit.
Eden Boys’ School
GCSEs, General Education
2016 - 2021
Grade: Grades 9–4
Completed GCSEs, including English, Maths, and Science, achieving grades in the 9–4 range.
Availability
Location
United KingdomAuthorized to work in
Job categories
Interested in hiring Musa?
You can contact Musa and 90k+ other talented remote workers on Himalayas.
Message MusaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
