Gabor Voros
@gaborvoros
Customer Service Advisor | First Call Resolution Specialist | Pension Administrator
United KingdomWhat I'm looking for
Award-winning Customer Service Professional with over nine months’ experience in high-volume, telephony-based financial services. Proven expert in resolving complex pensioner queries, consistently achieving a 70% “one and done” resolution rate and maintaining above 96% utilisation. Recognised as “Employee of the Quarter” (Q3 2025) for rapid performance acceleration, with a scorecard reflecting top-tier call quality and KPI statistics and the ability to de-escalate and resolve challenging customer complaints. I have successfully transitioned into a remote working model, demonstrating exceptional ability to maintain high productivity and data security standards while working independently. I am experienced at translating complex scheme enquiries into clear, actionable advice for pensioners. Seeking a fully remote role to leverage my passion for delivering high-quality, empathetic service in a digital-first environment.
Experience
Work history, roles, and key accomplishments
Service and Security Assistant
Marks & Spencer
Apr 2024 - Present (1 year 11 months)
As a Service and Security Assistant, I provide excellent customer service and assistance to visitors, handle inquiries, and manage confrontational situations with empathy. My role involves strong communication skills and multitasking in a fast-paced environment.
Director
Family-owned Property Business
Jan 2014 - Present (12 years 2 months)
As a Director, I established a property portfolio of five residential properties, managing communication with partners and maintaining compliance records. I run a profitable portfolio while working effectively with remote teams.
Childcare Support Worker
Keys Group
Jan 2014 - Feb 2021 (7 years 1 month)
In my role as a Childcare Support Worker, I supported vulnerable children to achieve their full potential by recognizing their individual needs. I maintained accurate records in line with GDPR and completed reports for regulatory bodies.
Education
Degrees, certifications, and relevant coursework
St Helens College
Level 2 Certificate, Customer Service
2024 - 2025
Currently enrolled in a Level 2 course focused on the principles of customer service, expected to complete in March 2025.
St Helens College
BTEC Level 3 Diploma, Childcare
2016 - 2017
Completed a BTEC Level 3 Diploma in Residential Childcare, focusing on the care and support of children in residential settings.
University of Kaposvar, Faculty of Pedagogy and Communication
Degree of Teaching and Journalism, Teaching and Journalism
1996 - 2000
Earned a degree in Teaching and Journalism, focusing on educational methodologies and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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