Lisa Batani

I’m a financial services and operations professional with experience across pension administration, fraud operations, customer case management, and regulated support environments. I’m known for handling sensitive data with accuracy and compliance, and for resolving complex member and customer queries with a high service standard.

In my current role as a Pension Administrator at Scottish Widows, I administer pension member accounts, manage benefit-related documentation requests, and update cases within service deadlines. I investigate discrepancies, resolve complex member queries, and work across internal pension systems, digital workflows, and stakeholder communication channels—especially in a hybrid environment.

Previously, as a Customer Service & Operations Analyst (Fraud) at NatWest Group, I investigated suspicious account activity and supported fraud prevention processes while managing sensitive, security-focused customer cases. I also provided fully remote customer support for Utility Warehouse and handled member enquiries and escalations at People’s Energy, using systems such as ENSEK and Freshdesk—consistently adapting quickly to new systems and operational challenges.