Seeking a challenging role that exposes me to more pension schemes in order to gain experience
Amy Pike
@amypike
Experienced administrator with a passion for customer service.
What I'm looking for
I am a dedicated and detail-oriented administrator with a strong background in customer service and data management. With experience in pensions administration and client service, I possess excellent communication skills and the ability to work efficiently in fast-paced environments.
In my current role as Pensions Administrator at Equiniti, I have honed my skills in providing exceptional customer service, maintaining accurate records, and identifying process improvements. Previously, as Lead Administrator at The Pensions Regulator, I supported various teams and ensured seamless administration of internal and external case meetings.
I am a quick learner, and my experience in training and supporting new starters has equipped me with the skills to adapt to new roles and responsibilities. I am confident in my ability to work independently and as part of a team, and I am committed to delivering high-quality results in a timely manner.
Experience
Work history, roles, and key accomplishments
PENSIONS ADMINISTRATOR
Equiniti
Feb 2023 - Present (2 years 4 months)
Provided administration service to customers as per the Service Level Agreement. Maintained up to date filing and records for department, checking the integrity of customer data.
LEAD ADMINISTRATOR – FRONTLINE SUPPORT
The Pensions Regulator
Nov 2021 - Feb 2023 (1 year 3 months)
Provided administration support for Supervision and Enforcement as well as wider Frontline teams.
CLIENT SERVICE EXECUTIVE
Quilter
Apr 2019 - Nov 2021 (2 years 7 months)
Responded to emails and calls from clients. Dealt with client queries over the phone.
Education
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Amy hasn't added their education
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