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Renee Balliet

@reneeballiet

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Patient Service Coordinator at AbbVie who resolved complex access issues and improved patient satisfaction scores.

United States

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What I'm looking for

I'm seeking a Patient Service Coordinator role helping patients navigate and advocate in the healthcare/life sciences industry. I want to work at a company that prioritizes patients' needs and is at the leading edge of defining exceptional patient care and experience.

At AbbVie, I provided insurance coverage information and investigated complex patient access issues, including savings card challenges and formulary problems. By working with patients, healthcare providers, pharmacies, and payors, I helped resolve escalated cases and contributed to a 97% increase in patient satisfaction scores.

At Lake County Health Department, I interviewed COVID-19 cases, provided guidance according to CDC protocols, and managed case data. I’ve also supported patient intake and insurance verification at EMPOWER HEALTH SERVICES, and helped constituents access wellness checks and public health resources in the State Representative Joyce Mason, District 61 State Representative office.

Experience

Work history, roles, and key accomplishments

Insurance Specialist II

AbbVie

May 2022 - Aug 2026 (4 years 3 months)

Provided subject matter expertise and customer service for inbound and outbound calls, resolving escalated patient issues and improving satisfaction scores by 97%. Documented information accurately and identified adverse events for reporting.

Salesforce Microsoft Office Microsoft Teams Google Workspace Insurance Verification Prior Authorizations Customer Service Problem Solving Communication Skills

Case Investigator

Lake County Health Department

Oct 2020 - May 2022 (1 year 7 months)

Conducted case investigations and interviews for COVID-19, providing education and guidance per CDC protocols. Managed case data for 10-20 cases daily and conducted community outreach.

Salesforce Data Entry Case Management Community Outreach Training Communication Skills

Administrator

Empower Health Services

Apr 2016 - May 2022 (6 years 1 month)

Provided administration and patient intake including insurance verification for 80-150 employees. Handled sensitive medical information and guided patients through additional screening options.

Insurance Verification HIPAA Patient Intake Administration Communication Skills

Office Assistant/Public Relations/Personal Assistance

State Representative Joyce Mason, District 61

Nov 2019 - Sep 2020 (10 months)

Executed phone banking and assisted senior constituents with wellness checks and COVID-19 guidance. Conducted community outreach to over 63,000 seniors and supported event coordination.

Phonebanking Community Outreach Event Coordination Communication Skills Customer Service