Renan Bento

Built a revenue-attribution system linking lead, CRM, appointment, and payment data, uncovering R$3M+ in previously invisible client value. Built AI-powered operational systems, dashboards, and automated workflows across reporting, client access, payments, and internal operations.

Founded FIGURATI and built the service operation from the ground up, including case-management workflows, client communication, documentation, and service delivery. Managed 400+ complex Italian citizenship cases and coordinated 100+ consular appointments across multiple countries, maintaining zero client drop-off.

Cut a recurring service process from 40 minutes to 3 minutes, a 92% reduction, by redesigning the workflow and automating repetitive steps. Designed CRM workflows and operational tools around non-technical users, simplifying complex processes and improving day-to-day usability.

Coordinated end-to-end apparel production runs scaling from 400 to 1,200 units across suppliers in Brazil and China, covering fabric sourcing, pattern development, vendor coordination, production, and delivery.

Turned a T-shirt originally made for myself into an independent brand that sold 300+ units globally with zero paid acquisition. Built the business end to end across concept, brand, product, Shopify operations, customer experience, production, and distribution.

Bachelor's degree in Advertising from Universidade Federal de Minas Gerais, completed from 2015 to 2020.

IT Technician in Programming from ETEC, completed from 2011 to 2012.