Raphael Fujita

Helps growing service companies turn decisions that depend on the owner or operations lead into a way of operating the team runs on its own. Conducts diagnostics, designs processes, implements ClickUp as the single source of truth, and deploys automation and AI agents.

Translated corporate strategy into structured execution, leading a fully distributed, cross-functional organization across Technology, Communications, Finance, Operations, Administration and HR. Led weekly executive governance cadence, implemented OKRs tied to ROI, CAC, LTV and contribution margin, built the Blackbox Brain hub with AI-agent orchestration, and led expansion into Chile and Mexico.

Led project management for digital product growth initiatives, building the operational foundation that later became a multi-country operation. Defined scope, schedules and milestones in ClickUp, ran kickoffs and weekly status reports, and built funnel performance dashboards.

Managed digital product launches end to end with Trello and Scrum, coordinating subject-matter experts, creators and vendors. Planned and analyzed Meta Ads and Google Ads campaigns and turned post-campaign debriefs into reusable optimization playbooks.

Led the implementation of telecom, security and IT solutions for major enterprise accounts, managing cross-functional teams of 30+ coordinators, project managers, analysts and technical leads. Reported revenue, productivity and project status indicators to senior leadership and C-level executives.

Managed strategic IT projects, gathered business requirements and redesigned procedures using BPMN.

Led a team of 4 delivering audit, process standardization and quality programs for major Brazilian corporations.

Postgraduate degree in Business Administration from Fundação Getulio Vargas, completed from 2009 to 2010.

Bachelor's degree in Business Administration and Foreign Trade from USCS, completed from 1993 to 1996.

Certification as a ClickUp Expert, demonstrating proficiency in the ClickUp platform.