Renaluz Joy Flores

As a dedicated Customer Service Head at Motortrade Topline Inc., I have consistently achieved a customer satisfaction score of 95% or higher, ensuring that customer inquiries are addressed within 24 hours. My commitment to excellence is reflected in my ability to improve operations by 20% through data-driven decisions and proactive problem-solving.

With a strong background in training and development, I have successfully ensured 100% staff training completion and role assignment, which has been crucial in achieving our company targets. My strategic planning skills have enabled my team to meet 100% of our performance goals while adhering to organizational policies and regulations.

In addition to my customer service expertise, I possess a diverse skill set that includes proficiency in various software tools such as Canva and Microsoft Office Suite. I am passionate about continuous learning, as evidenced by my completion of several training courses in social media management and graphic design.