LR
Open to opportunities

LOVELY REBOTAZO

@lovelyrebotazo

Highly motivated operations and customer service professional with 8 years experience.

Philippines

What I'm looking for

I am looking for a challenging role in a progressive organization that values personal development and offers opportunities for growth.

I am a highly motivated and adaptable professional with nearly 8 years of extensive experience in operations and customer service. My career has been marked by a solid background in operations management, complemented by roles in sales and marketing. I thrive in dynamic, fast-paced environments and am passionate about delivering exceptional customer satisfaction.

Throughout my career, I have developed a proven ability to solve problems, analyze cases, and prioritize tasks effectively. My experience as a Branch Service Specialist at AXA Philippines has honed my skills in managing life operations, handling inquiries, and conducting training programs for colleagues and distributors. I am committed to continuous learning and improvement, always seeking to enhance my skills and contribute positively to my organization.

Experience

Work history, roles, and key accomplishments

AP
Current

Branch Service Specialist

AXA Philippines

Oct 2020 - Apr 2025 (4 years 6 months)

Served as the company's head office representative at the branch, managing overall life operations for clients and distributors. Handled inquiries, concerns, and complaints for walk-in and phone clients, including data entry, management, and processing of aftersales documents and claims. Conducted administrative tasks, managed office premises and staff, and delivered training programs on new busin

AI

Shift Manager

Armco Foods Inc.

Nov 2017 - Jul 2019 (1 year 8 months)

Oversaw all store operations, delegating tasks to staff and supervising performance to ensure efficiency. Maintained fully stocked inventory, managed food supplies orders, and arranged shift coverage. Resolved on-the-job challenges for staff, tracked daily costs and revenues, and balanced cash registers. Coordinated with warehouse and production for deliveries and ensured client satisfaction, hand

M(

Sales and Marketing Staff

Mindanao Integrated Commercial Enterprise Inc. (Mitsubishi)

Apr 2017 - Oct 2017 (6 months)

Managed documentation processes including encoding customer information and invoicing units for release. Prepared customer files for insurance policy processing and billing, ensuring timely voucher release for payments. Conducted daily inventory of on-hand units in the stockyard, updating the system accordingly. Participated in sales goal-setting for individual representatives and the overall comp

Education

Degrees, certifications, and relevant coursework

GI

Gensantos Foundation College Inc.

Bachelor of Science in Business Administration, Marketing Management

0

Completed a Bachelor of Science degree focused on Business Administration with a specialization in Marketing Management. Studied core business principles, market research, consumer behavior, and strategic marketing.

Tech stack

Software and tools used professionally

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LOVELY REBOTAZO - Branch Service Specialist - AXA Philippines | Himalayas