At Circus HR, I helped establish service protocols for a new department, creating support guides and training materials for new hires. I also handled high-level customer issues and worked with internal teams to build trust with important accounts.
I used Zendesk, Intercom, and Notion to document procedures and improve customer response times. I created customer-facing support content and internal guides to help customers and staff find answers quickly.
At YMCA of Quebec, Non-Profit, I oversaw customer-facing operations across three locations and guided new staff through initial training. I also updated customer communications and scheduling processes to improve consistency and reduce errors.
Earlier, I supported customers with Apple hardware and software issues at Apple Retail, troubleshooting and resolving service concerns. At Disc Replay, Video Games & Movies, I oversaw customer operations across multiple retail sites and supported staff development.
United States